We have come a long way since the invention of the telephone by Alexander Graham Bell. Today, cloud communication technology is changing how people communicate with one another. Unified Communications is a workplace collaboration tool that brings together various cloud communication and collaboration tools to create a more holistic and intelligent working method.
Cloud telephony software (also known as cloud voice) is at the heart of increasing UC strategies. Cloud telephony hosts voice communications services in the cloud rather than traditional hardware used for private branch exchange (PBX) systems. Cloud telephony can integrate with other platforms and applications like all cloud-based services. It also allows for greater accessibility and scalability than rigid PBX infrastructure. These are five ways cloud telephony can and should help improve collaboration and communication within your business.
Reduce your TCO
Cloud telephony requires little to no capital investment and is very easy to set up. Hosting voice communications on the cloud does not require any hardware installation (other than a pair of headphones). All you need to access voice communications is an internet browser and an internet connection. A simple monthly subscription is possible for fast-growing companies to gain access to enterprise-class features in the call center that will allow them to provide better customer service, efficiency, and smoother operation.
Increasing Solutions Flexibility
Cloud telephony is a better alternative to traditional telephone systems for businesses. It provides instant voice and messaging services for outbound calls, inbound calls, and conference calls at the touch of one button. It allows businesses to change between plans and solutions as they need.
Integration seamlessly with existing platforms
Cloud telephony is software-based to be integrated with any existing computer application. It includes voice calls, instant messaging (IM), sharing files, or scheduling meetings. So calling becomes part of the software and not an independent system. It makes it easier for different teams to collaborate and coordinate customers and projects.
Scaling faster for growth
Cloud telephony can scale much more quickly due to its small infrastructure footprint. A small business can start with just one or two users and then expand when convenient. Growing companies need to spread out costs, pace growth appropriately, and strike the right balance between expansion and efficient use of resources.
Enhancing mobility & responsiveness
Cloud telephony is a better way to keep everyone connected, regardless of their time zones and locations. It is essential for sales teams and other “road warriors”. A global routing infrastructure with low latency, robust connectivity and global access allows teams to receive calls and manage leads from anywhere in the world. Although essential VoIP solutions can provide this kind of access, cloud telephony offers a better service. It ensures that teams don’t miss important information due to lag or connectivity issues. It is critical when dealing with urgent matters across multiple locations.
Cloud Telephony is a powerful tool that can transform businesses in many ways. The technology will continue to improve and allow for more excellent capabilities in communication infrastructure, including Artificial Intelligence-based automation, monitoring, reporting, training, and global compliance. A seamless global voice communication experience that runs on the cloud is expected to become a daily norm, even though voice calls are moving away from traditional switchboards and internet phones.