Deeply concerned with inconvenience caused by new e-filing portal, committed to resolving all issues at earliest: Infosys

on Saturday said it is deeply concerned with the inconvenience caused by the technical glitches in the new income tax e-filing portal, and it is working to resolve all the issues at the earliest. The new portal was launched on June 7, with the I-T department as well as the government saying it was aimed at making compliance more taxpayer-friendly.

However, users complained of technical issues while using the site from the very first day. Finance Minister Nirmala Sitharaman herself had asked Infosys and its Chairman Nandan Nilekani to fix the technical glitches.

On June 9, Infosys had said it expects the system to stabilise in the course of this week. Finance ministry officials will meet representatives of Infosys on June 22 to discuss issues and glitches on the portal as users continue to face inconvenience.

“Infosys is working to resolve the concerns in the new income tax e-filing portal. For the last week, several of the technology glitches, which impacted the performance and stability, have been addressed. And as a result, we have observed lakhs of unique daily users in the portal,” Infosys Chief Operating Officer Pravin Rao said at the 40th annual general meeting of the company.

Responding to a query from a shareholder, Rao said close to one lakh income tax returns have been filed so far.

He noted that as new functions are introduced on the “complex” platform, concerns related to filing forms, e-proceedings and other instances were observed.

“Our project teams are working to resolve this to ensure a seamless experience for the users…We are deeply concerned with the initial inconvenience this new e-filing portal has caused to the users and are committed to resolving all issues at the earliest,” he said.

Rao added that the company looked forward to working closely with all stakeholders over the next few weeks to “ensure that all inputs and feedbacks are being reviewed and addressed towards the objective of delivering enhanced functionality and seamless end-user experience”.

In 2019, Infosys was awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.

Source link


BJP nominates candidates for Delhi civic bodies election

The BJP, with a clear majority in three municipal corporations in Delhi, on Tuesday nominated its candidates for various posts in the civic...

Khloe Kardashian hits the gym for a grueling workout before plugging Good American

Khloe Kardashian stuck to her wellness routine on Thursday as she hit the gym before showing off new Good American pieces.The 38-year-old entrepreneur...

The best investment of all: The people you love the most

In early 2013, three years after the unexpected death of her husband, Chanel Reynolds posted a warning to those who had neglected the...

6 Resume Writing Tips That Never Go Out of Style

Your CV provides hiring managers with a summary of your professional qualifications and is often the determining factor in whether or not you are...